Terms & Conditions

Welcome to the website of HR Ops Information Systems Technology Company. These Terms and Conditions govern use of the website and related electronic systems, and clarify the rights and obligations of users and customers. Your use of the website, registration, or use of any features or systems available through it constitutes your acknowledgment that you have read, understood, and agreed to these Terms.

Through its website, HR Ops Information Systems Technology Company seeks to provide specialized technical solutions that help organize and manage human resources operations and improve administrative and operational procedures for clients in accordance with best technical practices and applicable regulations in the Kingdom of Saudi Arabia.

The Company's approved Privacy Policy forms an integral part of these Terms and Conditions. You may view it on the website at: https://hrops.sa/privacy. Continued use of the website constitutes acceptance of both.

For the purposes of these Terms and Conditions, the following words and phrases have the meanings set out beside them unless the context requires otherwise:

• Country: Kingdom of Saudi Arabia.
• Company: HR Ops Information Systems Technology Company, with its head office in Riyadh.
• Website: The official website of the Company or its applications or systems.
• Service: Technical systems and solutions related to human resources management and associated electronic features and functions.
• Device: Any electronic means enabling access to the website, including computers, smartphones, or tablets.
• User, visitor, or customer: Any natural or legal person who uses the website or any of its features.
• Authorized person: Any person authorized by the customer to use the website.
• Terms and Conditions / Terms of Use: These terms governing use of the website and related systems, features, and services.
• Data: All information, records, or files entered, uploaded, or processed through the website or smart digital assistant. Data remains the property of the customer; the Company acquires no ownership rights and its role is limited to hosting, managing, or electronically processing data in accordance with these Terms and the Privacy Policy.

By accessing the website, registering, or using any of its features, you acknowledge and agree to comply with these Terms and Conditions. You also acknowledge that:

• You are at least 18 years of age or legally authorized to use the website or platform.
• You have read, understood, and agreed to the Privacy Policy.
• All data and information you provide are true, accurate, and up to date.

The Company provides a smart digital assistant to support the client's human resources operations. It is an assistive tool and does not replace human review or regulatory responsibilities borne by the client.

The Company reserves the right to develop, modify, add, or discontinue any features, services, or systems as it deems appropriate to improve the service.

The customer undertakes to:

• Provide true, complete, and up-to-date information.
• Maintain confidentiality of login credentials.
• Not share the account with any unauthorized party.
• Notify the Company immediately upon discovering any unauthorized use of the account.
• Bear full responsibility for activities conducted through the account or its sub-accounts.

The customer acknowledges that data entered into the website remains their property and that they have the necessary legal authority to use and manage it. The customer bears full responsibility for the accuracy of data, information, and documents entered, uploaded, or shared through the website.

The website is provided on an "as is" and "as available" basis. The Company does not guarantee:

• Continuous operation without interruption.
• That systems are free from errors or technical faults.
• That the website meets all specific user needs.

The Company is not liable for:

• Errors resulting from data entered by the customer.
• Improper use of the website.
• Failures caused by telecommunications or internet providers.
• Indirect, incidental, consequential damages, or loss of profits or data.

The customer acknowledges that services provided by the Company rely in whole or in part on software and artificial intelligence technologies, which are assistive technical tools and do not replace human review borne by the customer. The customer must review and verify all data, outputs, reports, and procedures resulting from use of the system before relying on them. The customer acknowledges that technical systems and AI may contain errors, inaccuracies, delays, or incompleteness in some cases. The Company is not liable for any fines, violations, penalties, fees, claims, or financial obligations imposed on the customer by any government, judicial, or third party as a result of using the system or relying on its outputs; responsibility for reviewing and verifying outputs remains with the customer.

The Company may suspend, stop, or terminate use of the website or cancel an account in the following cases:

• Misuse of the website.
• Infringement of intellectual property rights.
• Providing false or misleading information.
• Violation of laws, regulations, or these Terms.
• Any activity that harms the Company or other users.

All rights relating to the website, software, designs, logos, databases, content, and trademarks are owned by the Company or its licensors. Copying, reproducing, publishing, distributing, or exploiting any part without prior written consent from the Company is prohibited.

HR Ops Information Systems Technology Company is committed to maintaining the confidentiality of data and information entered, processed, or accessed through the website, including customer-related data. The customer and users authorized by them must maintain confidentiality of the Company's information and not disclose or use it unlawfully.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Kingdom. Competent courts within the Kingdom have jurisdiction over any dispute arising from or related to use of the website.

In the event of any dispute relating to use of the website, the parties shall first attempt to resolve it amicably. If an amicable solution cannot be reached, recourse shall be made to the competent judicial authorities within the Kingdom.

• Some features or systems may be made available for a fee according to subscriptions or packages adopted by the Company.
• The customer must pay due fees within specified deadlines.
• The Company may suspend access to the website upon late payment or breach of financial obligations.
• Fees paid after subscription activation or commencement of use are non-refundable unless the law requires otherwise or the Company agrees in writing.

• The Company may offer a free one-month trial period to customers according to its approved operational policy.
• The Company reserves the right to modify, extend, reduce, or cancel the trial period at any time without compensation obligation, and may limit features available during it.
• Use of the trial period does not obligate the Company to continue offering it in the future with the same duration or features.

The user is prohibited from:

• Using the website for any unlawful purpose.
• Attempting to hack systems or bypass security controls.
• Unauthorized access to others' data.
• Copying, reselling, renting, or exploiting the website without Company consent.
• Using the website in a manner that harms the Company or other users.
• Uploading or publishing content that violates laws, rights, or public morals.

The Company is committed to taking appropriate technical and organizational measures to protect data and information from unauthorized access, use, disclosure, modification, or destruction. However, absolute protection cannot be guaranteed for any electronic system or means of communication over the Internet.

The Company retains data for the period necessary to achieve legitimate purposes related to use of the website or to comply with regulatory requirements. After the retention purpose ends, the Company may delete, destroy, or anonymize data in accordance with approved procedures and applicable laws.

The Company may perform maintenance, updates, or development as needed, which may result in temporary suspension of some website features without constituting a breach of these Terms.

The Company may amend these Terms and Conditions at any time. Amendments take effect from the date of publication on the website unless otherwise specified.

The Company is not liable for any delay or failure resulting from circumstances beyond reasonable control, including natural disasters, government decisions, general outages, or serious security events.

These Terms and Conditions are prepared in Arabic. Arabic is the approved and primary language for interpreting and applying their provisions. In case of any translation into another language and any conflict or difference in interpretation, the Arabic text shall prevail.

For inquiries related to these Terms and Conditions or any requests related to use of the website, you may contact us by email: info@hrops.sa